FAQ

Frequently asked questions

How do I get fitted for WAVS? How does it work?

Our fitting process is completely digital—no molds, no mess, no visit to the audiologist. We use 3D scans right from your phone. Once you order WAVS earbuds, we’ll email you instructions to use our scanning app on your phone. Current supported phone models are iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. See the video below:



What are the earphones made of?

The earbuds are made with a durable photopolymer resin. It’s a strong material with a gloss finish that’s smooth to the touch.



What if I receive my WAVS and they don’t fit?

Our patented 3D scanning technology is incredibly accurate, and we’ll be there to coach you through the 3D scanning process. However, we do provide a 30 day fit-guarantee, and will revise & re-make the product up to 2 times if there are issues with your fit.



Is there a product warranty?

WAVS come with a 90-day technical warranty. If there’s a problem with your device or accessories, let us know and we’d be happy to make it right. Accidental damage or loss of the product is not covered.



I don’t have a compatible iPhone to use the scanning app. What do I do?

Our technology is brand new—so not all phone models are compatible just yet. If you don’t have a compatible iPhone, there’s a good chance you know someone that does. We offer a “find-a-friend” discount for this scenario. Find a friend with a compatible phone to let you scan your ears, and we’ll give you 10% off your order. And if you don't know anyone that will let you use their iPhone—no worries. We'll send you a traditional mold kit in the mail at no extra charge. WAVS are available for everyone!



How long will it take to receive my WAVS after ordering?

After we receive your ear-scans, please allow up to 4 weeks for us to process, print, and handmake your custom earphones. Once your order ships out, you'll receive a shipping confirmation email and tracking number.



What is the return policy for WAVS?

We do not offer returns or refunds for custom-made products. We do provide a 30 day fit-guarantee, and will revise & re-make the product up to 2 times if there are issues with your fit. Orders may not be cancelled once they have been processed. If you made a mistake on the details of your order, please let our team know as soon as possible before the order goes into production. Additionally, WAVS come with a 90-day technical warranty. If there’s a problem with your device or accessories, let us know and we’d be happy to make it right. Accidental damage or loss of the product is not covered.



Do you ship internationally?

Yes! WAVS ships worldwide. International shipping rates are calculated at checkout.



Is there a microphone? Can you use WAVS for making calls?

Yes and yes. Both of of our Bluetooth attachment options feature microphones and are great for use on calls / video conferences.



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