FAQ

Frequently asked questions

How do I get fitted for WAVS? How does it work?


Our fitting process is completely digital—no molds, no mess, no visit to the audiologist. We use 3D scans right from your phone. Once you order WAVS earbuds, we’ll email you instructions to use our scanning app on your phone. Current supported phone models are iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. See the video below:




What are the earbuds made of?


The earbuds are made with a durable photopolymer resin. It’s a strong material with a gloss finish that’s smooth to the touch.




How do WAVS connect to my devices?


WAVS earbuds come with both bluetooth and standard 1/8” headphone jack attachments. You can go wireless or you can plug directly into your device—you’ll be setup for both.




What if I receive my WAVS and they don’t fit?


Our patented 3D scanning technology is incredibly accurate, and we’ll be there to coach you through the 3D scanning process. However, if for any reason your earbuds aren’t satisfactory we’d be happy to make you another pair. We’ve got your back.




Is there a product warranty?


Our product comes with a lifetime technical warranty. If there’s an issue with the product at any time we’d be happy to replace it.




I don’t have a compatible iPhone to use the scanning app. What do I do?


Our technology is brand new—so not all phone models are compatible just yet. If you don’t have a compatible iPhone, there’s a good chance you know someone that does. We offer a “find-a-friend” discount for this scenario. Find a friend with a compatible phone to let you scan your ears, and we’ll give you 10% off your order.




How long will it take to receive my WAVS after ordering?


After we receive your ear-scans, please allow 10-14 business days for us to process, print, and hand-finish your custom earbuds. Once your order ships out, you'll receive a shipping confirmation email and tracking number. *Due to current circumstantial delays, please allow up to 4 weeks to receive your order in some cases.




What is the return policy for WAVS?


We want all of our customers to be 110% happy with our product. If for some reason you're not pleased with your earbuds, we have a 30 day, money-back guarantee.





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©2020 by WAVS & 3 Key Digital 

33 Market Point Dr., Greenville, SC 29607

E: wavscustom@gmail.com