Frequently asked questions
How do I get fitted for WAVS? How does it work?
What are the earbuds made of?
The earbuds are made with a durable photopolymer resin. It’s a strong material with a gloss finish that’s smooth to the touch.
How do WAVS connect to my devices?
WAVS earbuds come with both bluetooth and standard 1/8” headphone jack attachments. You can go wireless or you can plug directly into your device—you’ll be setup for both.
What if I receive my WAVS and they don’t fit?
Our patented 3D scanning technology is incredibly accurate, and we’ll be there to coach you through the 3D scanning process. However, if for any reason your earbuds aren’t satisfactory we’d be happy to make you another pair. We’ve got your back.
Is there a product warranty?
I don’t have a compatible iPhone to use the scanning app. What do I do?
How long will it take to receive my WAVS after ordering?
After we receive your ear-scans, please allow 10-14 business days for us to process, print, and hand-finish your custom earbuds. Once your order ships out, you'll receive a shipping confirmation email and tracking number.
What is the return policy for WAVS?
We want all of our customers to be 110% happy with our product. If for some reason you're not pleased with your earbuds, we have a 30 day, money-back guarantee.