Frequently asked questions
How do I get fitted for WAVS? How does it work?
What are the earphones made of?
The earbuds are made with a durable photopolymer resin. It’s a strong material with a gloss finish that’s smooth to the touch.
What if I receive my WAVS and they don’t fit?
Our patented 3D scanning technology is incredibly accurate, and we’ll be there to coach you through the 3D scanning process. However, if for any reason your earbuds aren’t satisfactory we’d be happy to make you another pair. We’ve got your back.
Is there a product warranty?
I don’t have a compatible iPhone to use the scanning app. What do I do?
Our technology is brand new—so not all phone models are compatible just yet. If you don’t have a compatible iPhone, there’s a good chance you know someone that does. We offer a “find-a-friend” discount for this scenario. Find a friend with a compatible phone to let you scan your ears, and we’ll give you 10% off your order.
How long will it take to receive my WAVS after ordering?
After we receive your ear-scans, please allow 2-4 weeks for us to process, print, and handmake your custom earphones.
What is the return policy for WAVS?
If there’s something wrong with your WAVS, we’d be more than happy to make you another pair or refund your purchase. WAVS come with a lifetime technical warranty. If there’s a problem with your earphones, let us know and we’d be happy to make it right. Accidental damage or loss of the product is not covered.
Do you ship internationally?
Yes! WAVS ships worldwide. International shipping rates are calculated at checkout.
Is there a microphone? Can you use WAVS for making calls?
Yes and yes. Both of of our Bluetooth attachment options feature microphones and are great for use on calls / video conferences.