Frequently asked questions
How do I get fitted for WAVS? How does it work?
Our fitting process is completely digital—no molds, no mess, no visit to the audiologist. We use 3D scans right from your phone. Once you order WAVS earbuds, we’ll email you instructions to use our scanning app on your phone. Current supported phone models are iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. See the video below:
What are the earbuds made of?
The earbuds are made with a durable photopolymer resin. It’s a strong material with a gloss finish that’s smooth to the touch.
What if I receive my WAVS and they don’t fit?
Our patented 3D scanning technology is incredibly accurate, and we’ll be there to coach you through the 3D scanning process. However, if for any reason your earbuds aren’t satisfactory we’d be happy to make you another pair. We’ve got your back.
Is there a product warranty?
Our product comes with a lifetime technical warranty. If there’s an issue with the product at any time we’d be happy to replace it.
I don’t have a compatible iPhone to use the scanning app. What do I do?
Our technology is brand new—so not all phone models are compatible just yet. If you don’t have a compatible iPhone, there’s a good chance you know someone that does. We offer a “find-a-friend” discount for this scenario. Find a friend with a compatible phone to let you scan your ears, and we’ll give you 10% off your order.
How long will it take to receive my WAVS after ordering?
After we receive your ear-scans, please allow 4-6 weeks for us to process, print, and handmake your custom earphones. If you don't have your order within 60 days, it's on the house.
Once your order ships out, you'll receive a shipping confirmation email and tracking number.
What is the return policy for WAVS?
If there’s something wrong with your WAVS, we’d be more than happy to make you another pair or refund your purchase. WAVS come with a lifetime technical warranty. If there’s a problem with your earphones, let us know and we’d be happy to make it right. Accidental damage or loss of the product is not covered.
As far as how your earbuds fit, you’ll have 30 days after receiving the product to let us know if there’s a problem. Our patented 3D scanning technology is incredibly accurate, and we’ll be there to assist you with the 3D scanning process. But if for any reason the fit of your WAVSs isn’t satisfactory upon receiving them, we’d be happy to make you another pair.
