Frequently asked questions
How do I get fitted for WAVS? How does it work?
What are the earphones made of?
The earbuds are made with a durable photopolymer resin. It’s a strong material with a gloss finish that’s smooth to the touch.
What if I receive my WAVS and they don’t fit?
Our patented 3D scanning technology is incredibly accurate, and we’ll be there to coach you through the 3D scanning process. However, we do provide a 30 day fit-guarantee, and will revise & re-make the product up to 2 times if there are issues with your fit.
Is there a product warranty?
I don’t have a compatible iPhone to use the scanning app. What do I do?
Our technology is brand new—so not all phone models are compatible just yet. If you don’t have a compatible iPhone, there’s a good chance you know someone that does. We offer a “find-a-friend” discount for this scenario. Find a friend with a compatible phone to let you scan your ears, and we’ll give you 10% off your order.
How long will it take to receive my WAVS after ordering?
After we receive your ear-scans, it can take up to 4-6 weeks to process, print, and handmake your custom earphones.
What is the return policy for WAVS?
Do you ship internationally?
Yes! WAVS ships worldwide. International shipping rates are calculated at checkout.
Is there a microphone? Can you use WAVS for making calls?
Yes and yes. Both of of our Bluetooth attachment options feature microphones and are great for use on calls / video conferences.